How to Contact Us

Have a question? Please send us an email.

For order support and questions, contact customer support.

All returns must have an RMA number prior to our receiving it. Returns without an RMA number will be returned to you without inspection. Please check our FAQ for details on our return policies.

Mailing in your order? Mail orders are subject to delay until payment has cleared, ordering via our website assures that your order gets to you as quickly as possible. If you feel the need to send your transaction via the mail, our address is:

Winter Fetish
1122 E. Pike St. #549
Seattle, WA 98122

Checks must be made out to Winter Heavy Industries.

Want to follow up on a purchase you've placed and prefer to call? Customers may call our customer service line any time. Please be prepared to leave us a message if we are not available with your name, order number, and email address. We will get back to you as quickly as possible.