Winter Fetish
Exclusive manufacturer of Darlex fetishwear
Frequently Asked Questions
Fabrics and garment construction
What is Darlex?
What is PVC? How is yours different?
What kind of spandex do you use?
Do you use high quality zippers?
What kind of snaps do you use?
Will the seams hold together?
Shipping
Will my products be shipped discretely?
How will my items be shipped?
Will the contents of my package be listed or declared?
Can you ship this item as a gift or with a low declared value?
When should I expect delivery of my order?
Sizing, returns, and store policies
Can you help me find my size?
What is the Winter Fetish Sizing and Returns Policy?
What is the Winter Fetish Item Customization policy?
Can I Return An Item?
Can I Submit My Ideas?
Can I come in for a visit?
What is Darlex?
Darlex is the of our ultra-tough material we use for items we manufacture that require superior hold and toughness. Darlex is a three-layer material made up of two layers of spandex bonded together with a layer of synthetic rubber between. This fabric is hypoallergenic, comfortable, and machine washable. Darlex resists wind and water, it is less heat transparent than spandex, but is more heat transparent than canvas or leather, and will not pool sweat like latex. Darlex comes in black and white. Custom colors are not currently available in this material.
Our PVC
The PVC fabric that we use contains no actual poly vinyl chloride (PVC), but is high strength polyurethane coating on a spandex fabric base. The quality of PVC fabric varies substantially based on source and manufacturer. We currently carry a number of different colors and qualities. Our black and red are the highest quality fashion PVC fabric available in the world, custom manufactured for our factory and have an excellent four-way stretch along with a coating that is highly resistant to delamination.
Our white, blue, pink, purple, and silver PVCs are special buys that we have in stock from time to time. These fabrics meet our quality standards, but are not quite as stretchy or as durable as our custom made black and red colors are.
Our novel "prismatic" pink, hot pink, white, red, black, blue, green, and yellow colors are less stretchy and durable than our quality standards typically call for, but we carry these due to the novelty look of the fabrics. There is less stretch to these fabrics, so you might wish to consider ordering one size larger, especially if you are toward the top of a size range when making this fabric choice.
Fun Fact: PVC sometimes is advertised and sold under the name "faux latex" due to its high shine factor, but unlike latex, PVC is machine washable and never needs polishing to achieve a shine. Because PVC is on a spandex backing, it is easy to put on and take off.
Our Spandex
Our spandex is among the best in the world! Manufactured in the USA, the fiber content of our heavy spandex is 78% nylon 22% spandex, which means it has an amazing stretch factor. Our black, red, blue, grey, and white spandex is 8.2oz in weight, a full 2.4oz heavier than what other manufacturers use. Our nylon spandex is soft and sensual, feels great against your skin, or someone else's! 64 colors available, colors other than black, red, blue, grey, and white come in 6oz weight (.2 oz heavier than what other manufacturers use).
Our Zippers
We use only genuine YKK zippers and zipper parts. YKK has been long recognized as the world leader in zipper quality, and we use heavier than average zippers for our garments so that they will be long lasting and will stay in your collection for a very long time. Darlex items have zip stops included at zipper ends so that you won't have to worry about damaging your items even if you play rough.
Our Thread
We use only heavy duty genuine made in the USA Coats and Clark thread for our garment construction. This thread is flexible and hard to break, which makes it perfect for stretch fabrics. Our seams are made to be strong and long lasting, which is why we use four thread sergers instead of the industrry standard three thread, this gives our garments extra strength and durability, as well as the flexibility to move with fabric as it stretches.
Shipping and boxes
All Winter Fetish products are shipped via USPS supplied Priority Mail or Express Mail branded boxes. We offer USPS Express Mail and Priority Mail options for shipping within the United States, and Priority Mail International, Express Mail International, and Global Express Guaranteed service for delivery addresses outside of the United States.
We do not currently offer shipping via FedEx, UPS, or DHL.
Package content declarations
We do our best to protect our customer's privacy on declaration forms. We never list the use or adult nature of our products on any form, and international shipments do not contain an invoice describing items contained within. A sleepsack will ship described as a "sleeping bag liner", an armbinder will ship as a arm sling, and a catsuit will be shipped marked as a costume.
International customs declared value
Import export laws require that we declare the nature and value of the items we ship internationally. We do our best to protect our customer's privacy on declaration forms.
Please note that most countries will hold the recipient responsible for any errors in declared value of an item and any fines or penalties will be sent to the addressee in these matters. When items are insured, they can only be insured for the declared value of the package, so if the item is lost and the full value is not declared, we will be unable to assist you in making a claim for the actual value of any missing item(s).
When should I expect my order to be delivered?
In stock items ship in 2-4 business days. Non-stock items typically ship in 5-7 business days. We use USPS Priority Mail shipping standard, which delivers anywhere in the United States in 2-3 days, and delivers worldwide in 3-10 days depending on destination. You should recieve an email from usps.com within 24 hours of your item shipping, this email will contain tracking details so that you can check on the status of your shipment.
Express Mail shipments typically arrive in one business day in the United States and 2-3 days worldwide, depending on country.
Sizing and exchange policy:
We are happy to accept unworn standard item merchandise or merchandise that has been tried for fit without directly contacting the genitals for another size or product of equal value for the cost of shipping. (Washington state law prohibits the return of previously worn intimate apparel and lingerie that has come in direct contact with genitalia.) Returns must be pre-authorized from Customer Support.
A 30% restock charge applies to items returned for refunds. Additional charges may apply for items not returned in new condition. Sale, seconds, and discontinued items sales are final, refunds, returns, or size exchanges are not allowed for these items. Returns and exchanges must be requested within 30 days of purchase.
What Is The Winter Fetish Item Customization Policy?
Our sizing return policy does not cover items that have been customized (adding options not available from our standard item web pages, nonstandard size options, etc). We do our best to satisfy your wishes in this area, but if an item is altered from our standard designs we can not accept a return based on fit in this case.
Can I return an item which I have purchased?
If you change your mind about an item you have purchased, you may return it to us once you have request and received an RMA number from Customer Support. There is a 30% restock fee for all returns. If the item is damaged, has been worn or is otherwise not in new condition it
may not be returnable for a refund.
Custom, customized, or sale items under our seconds and discontinued category sales are final and may not be returned for a refund.
Can I Share My Product Ideas With You?
We do not do custom work. Unsolicited ideas submitted must be and will be considered to be free of copyright with implicit permission given for our use of the idea as basis for product design on a royalty-free basis. We may or may not review and/or develop your idea based on available time and resources by our staff.
We are honored that you consider our production facility of high quality and our design team to be skilled such that you would wish for us to explore your ideas. Our apologies if your concept is not either considered or produced, as time and design limitations do not allow us to explore each and every suggestion.
Can I visit the Winter Fetish shop?
We'd love to see you! Unfortunately insurance rules bar visitors to our manufacturing facility at this time. If you
want to know where you can see our products in person in Seattle, San Francisco, Philadelphia, and London, please mail
Customer Support.
This page last updated Wednesday, 01-Feb-2012 00:08:23 PST
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